%20(2).png)
Testimonials
Ridgefield, CT's Premier Hardscape Restoration Company
As Ridgefield's premier hardscape restoration company, Excellence Masonry and Contracting is dedicated to exceptional craftsmanship. Let us bring your vision for a perfect, level patio or walkway back to life.
Our approach to hardscape repair is diagnostic and precise. When addressing a failing retaining wall, for example, we first determine if the problem is a footing issue or a hydrostatic pressure failure. For a mortar-joint problem in a stone patio, we don't just patch it; we use grinders to clean out the failed joint completely before repointing with fresh, color-matched mortar for a permanent, invisible repair. By correctly identifying the root cause of the damage, we can perform a lasting repair that restores both the structural integrity and the original beauty of your hardscape investment.
Why Choose Us?
There are many construction, landscaping, outdoor living, and design companies to choose from- here is what makes us different.
-
Our Approach is Thorough and Integrated- no stone is left unturned, and as a design-build company, we have an unmatched ability to assess, plan, and execute projects efficiently.
-
The Team We Have is Experienced and Robust- our construction team is comprised of experts who are our family, friends, as well as long-time employees and subcontractors. Our company sprouted from a family business started 25+ years ago, and some members of our crew have more than 50 years of experience.
-
Industry-Leading Warranties and a Client for Life Guarantee- on new installations and applicable repairs, we provide warranties well beyond State minimums, and well beyond what most construction, landscaping, masonry, or other companies offer. Our client for life guarantee means that we intend to stand by you and our work, for the life of our business. Our goal is to provide many services and complete many projects for you and the people you know over time. With this intention, we will always be available to address issues, make repairs, or provide maintenance for completed projects- regardless of warranty terms.
-
Transparency and Consistent Communication- with us, all cards are on the table from our first conversation, through the end of the project. We want to provide you with all pertinent details, considerations, and options so you are educated and completely in control of your project and your money. Throughout the project, we uphold this commitment to transparency and communication by providing daily updates and informing you of any changes or new information immediately.
-
Commitment to Professional Responsibility and Top-Quality- in our view, it is our responsibility to ensure your project is done to the highest possible standard within your budget and within the parameters of feasibility. You will not feel like it is "on you" to know what's best or to manage the project when you work with us, which is a common complaint we hear from clients' past experiences. We also have a commitment to top quality, which we display in our work, our team, our industry partners, and our process.
Our Approach to Projects
Of course, every project and every situation is different, and so is our approach.. Below is a general and simplified outline of our process. We can also bid and build to your preexisting plan or design.
1.
Discovery/Consultation
We start with a conversation to understand your intent for the project, assess your property, and determine the best next step- usually a rough estimate, quote or design agreement. Rough pricing, options, and preliminary considerations are discussed. Email, call or fill the form below to get in touch!
2.
Design / Planning
The design and planning phase is where we value engineer your project- and establish the scope of work, project pricing, and our installation/construction plan. This phase will look a bit different for each project and each scenario, with some requiring more design and pre-construction work than others.
3.
Construction
This is when the proposed plan comes to life! Expect a stress-free, transparent, and efficient construction experience due to our thorough design and planning process and consistent communication. Our team respects you, your project, and your property.
4.
Walk-Thru & Clean-Up
After the project is completed, we will walk through the project to go over any pertinent information and maintenance information, as well as to confirm that the project is completed as expected.
FAQ's
What types of hardscape repairs do you perform?
We offer a full range of masonry and hardscape repair services, including releveling sunken paver patios and walkways, repairing crumbling stone walls through tuckpointing, fixing cracked concrete, and resetting loose steps or coping stones.
What causes hardscapes to fail or need repair?
In Connecticut, the most common culprit is the freeze-thaw cycle, which can cause the ground to heave and shift. Other causes include an improper base foundation, poor drainage leading to water erosion, intrusion from tree roots, and the natural settling of the ground over time.
What is tuckpointing and when is it needed for stone walls?
Tuckpointing is the process of removing deteriorated mortar from the joints of a stone or brick wall and replacing it with new mortar. This is needed when you see cracks, gaps, or crumbling mortar, as it restores the wall's structural integrity and prevents water from getting inside and causing further damage.
Can you repair cracked concrete, or does it have to be replaced?
It depends on the extent of the damage. Minor cracks can often be repaired and sealed to prevent them from getting worse. However, if the concrete is severely cracked, heaved, or spalling (flaking apart), a full replacement is usually the better long-term solution.
Is repairing my old hardscape worth the investment?
Absolutely. Repairing a structurally sound hardscape is far more cost-effective than a full replacement. It restores the safety of the area by eliminating tripping hazards, brings back the original beauty, and extends the life of your initial investment for many more years.
What causes hardscapes to fail or need repair?
In Connecticut, the most common culprit is the freeze-thaw cycle, which can cause the ground to heave and shift. Other causes include an improper base foundation, poor drainage leading to water erosion, intrusion from tree roots, and the natural settling of the ground over time.
Is repairing my old hardscape worth the investment?
Absolutely. Repairing a structurally sound hardscape is far more cost-effective than a full replacement. It restores the safety of the area by eliminating tripping hazards, brings back the original beauty, and extends the life of your initial investment for many more years.
What is tuckpointing and when is it needed for stone walls?
Tuckpointing is the process of removing deteriorated mortar from the joints of a stone or brick wall and replacing it with new mortar. This is needed when you see cracks, gaps, or crumbling mortar, as it restores the wall's structural integrity and prevents water from getting inside and causing further damage.
Can you repair cracked concrete, or does it have to be replaced?
It depends on the extent of the damage. Minor cracks can often be repaired and sealed to prevent them from getting worse. However, if the concrete is severely cracked, heaved, or spalling (flaking apart), a full replacement is usually the better long-term solution.
What types of hardscape repairs do you perform?
We offer a full range of masonry and hardscape repair services, including releveling sunken paver patios and walkways, repairing crumbling stone walls through tuckpointing, fixing cracked concrete, and resetting loose steps or coping stones.