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Testimonials
Expert Patio Repair Contractors in New Haven County, CT
Excellence Masonry and Contracting offers expert patio repair and releveling throughout New Haven County. Whether you have sunken pavers in Milford or a weedy patio in Southbury, we provide high-quality restoration services.
Our patio releveling process is a systematic, surgical repair that addresses the root cause of failure. We begin by carefully mapping and lifting the affected pavers, stacking them aside for reuse. The true work then begins on the base, where we excavate the failed aggregate, add new material as needed, and re-compact the foundation to the correct density and pitch. After screeding a new sand setting bed to the perfect height, we meticulously relay the original pavers and finish by sweeping in new polymeric sand to lock everything back into place, restoring the patio to a like-new, stable condition.
Why Choose Us?
There are many construction, landscaping, outdoor living, and design companies to choose from- here is what makes us different.
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Our Approach is Thorough and Integrated- no stone is left unturned, and as a design-build company, we have an unmatched ability to assess, plan, and execute projects efficiently.
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The Team We Have is Experienced and Robust- our construction team is comprised of experts who are our family, friends, as well as long-time employees and subcontractors. Our company sprouted from a family business started 25+ years ago, and some members of our crew have more than 50 years of experience.
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Industry-Leading Warranties and a Client for Life Guarantee- on new installations and applicable repairs, we provide warranties well beyond State minimums, and well beyond what most construction, landscaping, masonry, or other companies offer. Our client for life guarantee means that we intend to stand by you and our work, for the life of our business. Our goal is to provide many services and complete many projects for you and the people you know over time. With this intention, we will always be available to address issues, make repairs, or provide maintenance for completed projects- regardless of warranty terms.
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Transparency and Consistent Communication- with us, all cards are on the table from our first conversation, through the end of the project. We want to provide you with all pertinent details, considerations, and options so you are educated and completely in control of your project and your money. Throughout the project, we uphold this commitment to transparency and communication by providing daily updates and informing you of any changes or new information immediately.
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Commitment to Professional Responsibility and Top-Quality- in our view, it is our responsibility to ensure your project is done to the highest possible standard within your budget and within the parameters of feasibility. You will not feel like it is "on you" to know what's best or to manage the project when you work with us, which is a common complaint we hear from clients' past experiences. We also have a commitment to top quality, which we display in our work, our team, our industry partners, and our process.
Our Approach to Projects
Of course, every project and every situation is different, and so is our approach.. Below is a general and simplified outline of our process. We can also bid and build to your preexisting plan or design.
1.
Discovery/Consultation
We start with a conversation to understand your intent for the project, assess your property, and determine the best next step- usually a rough estimate, quote or design agreement. Rough pricing, options, and preliminary considerations are discussed. Email, call or fill the form below to get in touch!
2.
Design / Planning
The design and planning phase is where we value engineer your project- and establish the scope of work, project pricing, and our installation/construction plan. This phase will look a bit different for each project and each scenario, with some requiring more design and pre-construction work than others.
3.
Construction
This is when the proposed plan comes to life! Expect a stress-free, transparent, and efficient construction experience due to our thorough design and planning process and consistent communication. Our team respects you, your project, and your property.
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Walk-Thru & Clean-Up
After the project is completed, we will walk through the project to go over any pertinent information and maintenance information, as well as to confirm that the project is completed as expected.
FAQ's
Why has my paver patio become uneven or sunken?
The most common cause is an insufficient or improperly compacted base. Over time, water infiltration, freeze-thaw cycles, or settling of the ground can cause the base material to shift, leading to sunken or heaving pavers.
What is the process for releveling a paver patio?
We carefully lift the pavers in the affected area, then excavate the old base material. We add and properly grade new, high-quality base material, compacting it thoroughly to ensure stability. Finally, we re-lay the original pavers, clean the surface, and install new polymeric sand in the joints.
Is it better to repair my patio or replace it?
If the pavers themselves are still in good condition, repairing and releveling is almost always the more cost-effective option. A full replacement is typically only necessary when the existing pavers are extensively cracked, broken, or you want a completely new design and style.
My patio has weeds growing between the pavers. Can you fix that?
Yes. Weeds in the joints are a sign that the original joint sand has failed. During the repair process, after releveling the pavers, we install new polymeric sand. When activated with water, this sand hardens to form a durable yet flexible bond that resists weeds and insect infestation.
Can you just replace a few cracked pavers?
Absolutely. If you have a few isolated cracked or stained pavers, we can often source matching replacements. We'll carefully remove the damaged pavers and install new ones, seamlessly blending them into your existing patio.
What is the process for releveling a paver patio?
We carefully lift the pavers in the affected area, then excavate the old base material. We add and properly grade new, high-quality base material, compacting it thoroughly to ensure stability. Finally, we re-lay the original pavers, clean the surface, and install new polymeric sand in the joints.
Can you just replace a few cracked pavers?
Absolutely. If you have a few isolated cracked or stained pavers, we can often source matching replacements. We'll carefully remove the damaged pavers and install new ones, seamlessly blending them into your existing patio.
Is it better to repair my patio or replace it?
If the pavers themselves are still in good condition, repairing and releveling is almost always the more cost-effective option. A full replacement is typically only necessary when the existing pavers are extensively cracked, broken, or you want a completely new design and style.
My patio has weeds growing between the pavers. Can you fix that?
Yes. Weeds in the joints are a sign that the original joint sand has failed. During the repair process, after releveling the pavers, we install new polymeric sand. When activated with water, this sand hardens to form a durable yet flexible bond that resists weeds and insect infestation.
Why has my paver patio become uneven or sunken?
The most common cause is an insufficient or improperly compacted base. Over time, water infiltration, freeze-thaw cycles, or settling of the ground can cause the base material to shift, leading to sunken or heaving pavers.